If still unsuccessful, you can re-click on My product is not listed and then confirm that the printer is on. It will search again and hopefully find the printer.
The diagnostic tool will ask you to turn the printer offline and then on.
If the printer with the issue is not listed, or if there are some connection issues, you need to click on the option My product is not listed. From the list, choose the printer that you need to fix and click on the Next. On the welcome screen of the program, you need to click on the Start tab to see the list of all the available printers. The installation will be finished fast and once the installation finishes successfully, the program will open automatically. Accept the terms and conditions and wait until the installation finishes successfully. When you are prompted by the User Account Control, make sure that you click on Yes. When you right click on the downloaded file, a menu appears from which you can select Run. Follow the steps explained below to install the program. You will be able to find the file in the downloads folder. Once the download finishes, you can right click on the executable file. Install the HP Print and Scan Doctor Program The download will finish in a few seconds, as the software is a light one. Download the HP Print and Scan program. Turn on the printer and make sure that it is connected to the computer. The first step is to download the program to the Windows computer. Download the HP Print and Scan Doctor Program Using the HP Print and scan app to fix issues with printers is very easy. Misconfigured or corrupt HP printer driver. Below listed are some of the issues that are resolved by the HP Print and Scan Doctor. This program is a real big help for many people as it can literally tackle all the teething problems that the users of HP printers usually complain about. Issues That HP Print and Scan Doctor Can Solve This software works very well in almost all the versions of Windows and can be a great help when your printer fails. It is a free printer/scanner diagnostic tool and allows the user to solve the most common printer and scanning issues with HP scanners/printers. Users of HP printers might have heard about or used the HP Print and Scan Doctor program for Windows operating system.
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